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Customers Come First

Date: 09 Jun 2014 /
Posted by: Stephen Pauley /
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One of the things that I really enjoy doing is to help people develop their Customer Service and Relationship Management Skills. I tend to notice when the customer experience is not quite as good as it could be when I am a customer. In this week’s blog, I would like to share a story about […]


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E+R=O is The Formula That Puts You in Control of Your Life and your Results

Date: 04 Jun 2014 /
Posted by: Stephen Pauley /
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In this week’s blogs, I would like to share with you a simple but powerful formula that I was taught back in 2006 by Jack Canfield, who is founder of the book brand Chicken Soup for the Soul® and a leading authority on Peak Performance and Life Success. The formula taught me that I whilst […]


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Some Ideas To Maintain a Positive Attitude

Date: 28 May 2014 /
Posted by: Stephen Pauley /
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In last week’s blog, I talked about Thomas Edison and how one of the key ingredients for his success was his positive attitude. I also shared how he was able to stay positive in the face of adversity and personal tragedy when his huge laboratory caught fire and was destroyed. This meant his life’s work […]


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Staying Positive

Date: 20 May 2014 /
Posted by: Stephen Pauley /
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In last week’s blog, I talked about positive and negative people and the impact on energy levels. I acknowledged that it is not always easy for us to stay positive. We all have challenges to face from time to time, unexpected problems to deal with or obstacles to overcome. When I come against barriers and […]


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Where Are You Investing Your Energy?

Date: 15 May 2014 /
Posted by: Stephen Pauley /
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As I get older, I have noticed that I am becoming more discerning with how I invest my energy and who I spend my time with. I don’t know about you but when I am around the vibe given off by pessimistic, complaining and negative people it starts to have a real impact on my […]


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What Are Your Sources of Inspiration?

Date: 06 May 2014 /
Posted by: Stephen Pauley /
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Last week, I spent time with some great clients who I work with each month and are based on the south coast. I feel privileged that I have the chance to work with such positive and talented people and at the end of the day I get chance to walk on the seafront. Time spent […]


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The Power of Random Acts of Kindness

Date: 29 Apr 2014 /
Posted by: Stephen Pauley /
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Last week I was both inspired and moved by a story in the media about an amazing young man called Stephen Sutton. The terminally ill 19 year old cancer patient from Burntwood, Staffordshire posted a heart-breaking farewell to his followers on Facebook with the message “It’s a final thumbs up from me”. Stephen had been […]


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The Purpose of Life is Simple…To Be Happy

Date: 23 Apr 2014 /
Posted by: Stephen Pauley /
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It occurred to me that at the weekend that 13 years ago this week, I took my first steps to establishing a career as a Corporate and Executive Coach. How quickly that time has gone and I am so pleased that I acted on the little voice inside of me that said I should find […]


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Be Willing to be Flexible

Date: 15 Apr 2014 /
Posted by: Stephen Pauley /
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When coaching a client a few months ago we talked about when he gets really busy, stressed and feels under pressure with an increasing workload, he becomes very single minded and inflexible in his approach to pursuing some goals and sticks rigidly to his ideas and plans. We discussed the impact of this approach on […]


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It’s Nice to be Important but it’s More Important to be Nice

Date: 08 Apr 2014 /
Posted by: Stephen Pauley /
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Recently I was running a development workshop for a Leadership team of a professional services firm. As part of the session, I asked each participant to outline the profile and characteristics of their ideal customer. Each took a turn to articulate their thoughts and I recorded their responses on a flipchart. They referred to the […]


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