Testimonials and Reviews


“Stephen has worked with our senior team this year to challenge, develop and coach us on how to change our roles and styles of communication in a growing charity. We have worked on our coaching skills and looked at different ways of communicating, influencing and how to create synergy.

Stephen was a delight to work with and he brought the best out in us. I would highly recommend him if you and your team want to Be First Class.”

Christopher Moore, Chief Executive, The Clink Charity.


“Stephen is an inspiring and motivating individual to work with and his book Be First Class is a breath of fresh air! The short, witty chapters are stimulating and appealing. As a mature student, studying Management I’ve have been reading many different self-development books and at times these are too long, tiresome and dull.

Each chapter within Stephen’s book is attention-grabbing and it captures you form the very beginning to the very end, with an opportunity for you to reflect on your management style, your own personal goals and beliefs.

Stephen has kindly agreed to make a special appearance at our next departmental town hall, working in collaboration he will be utilising chapters from his book and relating them to our team goals and working environment. This will engage colleagues from all different areas within the team and of any ability, encouraging them to think about how they perform in the workplace, maintaining positive attitude and being an effective team player, something that is super important as we are a support function.”

Donna Ponti, Assistant to Tony Bartle, Head of Real Estate & Services EMEA, Nomura International.

“Many thanks for your presentation last night. You pitched it just right for our audience and I have received many compliments for a very good Winter Town Hall. This was very much down to your presentation and delivery. Hopefully it will help to develop better understanding and team work within the department.”

Paul Gardener, Head of Dining Service, Nomura International.


“I have worked with Stephen for over 10 years, initially as a coach for my team to drive performance and increase focus and then after that as a personal coach regularly since that programme concluded. I have built up a great relationship with Stephen and he intuitively knows where to focus our time during coaching sessions. I always come away from these sessions with clarity and a renewed sense of purpose. He is a genuine expert and what seems effortless is actually a skilled professional operating with years of knowledge and skill. I work to the mantra that even the best need coaches and I would wholeheartedly recommend Stephen to anyone looking for performance coaching.”

Andrew Winton, Head of UK Marketing, (Amazon Prime Video at Amazon UK).


“Stephen conducted coaching for several managers at The Samaritans Head Office and we received great feedback from the coachees. Stephen is very personable and achieves great results from his coaching”

Claire Watt, (FCIPD) Previously HR Director at The Samaritans,


“Coaching with Stephen never ceases to inspire and stimulate. I always leave with a clear plan and focus feeling reinvigorated and motivated to progress.”

Helen, Head of Sales and Marketing


t-mobile“When I was looking for a development and coaching programme for my team I turned to Stephen Pauley as I liked the way he approached the challenge with real passion, commitment and individualism.

Stephen really took the time to get to know me and my team over several months and I saw a notable step-up in terms of the performance of both the group and the players within it. He helped them identify their own skills, talents and how to master them both in and out of work.

In a world of bland, off the shelf courses this was a really refreshing change to have a bespoke solution that shaped itself into what we needed and adapted over its life as we developed as a team. I know that when the programme was over all the team were both impressed with what they had done as well as sad that their individual coaching sessions were finished!

I have no doubt that Stephen has the ability to be different, is really passionate about what he does and add real value through his interactions and would use him again”

Head of Sales at T-Mobile.


Brian Lewis“The key to being an outstanding Executive Coach lies in an ability to help the Executive realise for themselves just what they have to do to achieve extraordinary results. A coach uses their own experiences in order to ask the right questions, the answers to which enable the Executive to gain insights into how they can greatly enhance their own performance. An Executive coach can only achieve that self-realisation if the Executive TRUSTS the coach.

Stephen Pauley has all these attributes. His style, his experience and extraordinary high levels of emotional intelligence enable him to connect with the most senior Executives. He brings focus, energy and a sense of balance to the coaching process. Stephen is highly recommended. Any investment in Stephen’s skill set will yield a very considerable Return on Investment”

B T Lewis – Associate Professor of Leadership for ESCP Europe Business School


“Stephen is one of those rare people who combines a sound understanding of financial and commercial matters with first-class communication and coaching skills. As a result he is effective at multiple levels, as a corporate and executive coach and facilitator, as a trainer and as someone who inspires others, whatever their background, to gain clarity and address challenges.

His training development and delivery is award-winning, his own client portfolio of household names demonstrates his business acumen yet, at grass roots level, his ability to focus on the individual and engender “lightbulb moments” is truly mind-boggling – as I know from first-hand experience”

Janet Henson-Webb, HR Consultant at Janet Henson-Webb Limited


“The workshop that was run for my team at St Johns College was excellent. The Tennis Ball Challenge turned out to be an exciting game that made you think of working together and planning to achieve results. The feedback from those that attended has been very good, and they want to get more of their staff involved in doing one of these workshops.”

Bill Brogan, Catering and Conference Manager, St.Johns College, Cambridge


be-first-class-cklg “Stephen has been helping us develop our firm’s management team over the past five years by producing and running a program of tailored management courses specific to our needs. The sessions are thought provoking and demanding, yet fun and invariably well received by members of the team. Stephen has helped our business grow and become better focused and I would not hesitate in recommending him.”

Lawrence Golding, Managing Partner, CKLG Accountants.